Cancelling subscription
 

I am having an issue with Protools 2019. I bought it yesterday but cannot activate it. So I am closing off my subscription and deleting the software. I have already turned off auto renew.

Deleting Avid accounts
 

I am requesting to have my Avid Account deleted. I am having too many issues with the activation and registration processes. I am no longer interested. My email address is [email protected]

Re: Cancelling subscription
 

Have you already tried contacting the licensing team? What issues were you having upon activation?

If you wish to continue with the cancellation, you can submit a request here

Re: Cancelling subscription
 

I cannot get past the software activation stage. How was I suppose to activate it?

Re: Cancelling subscription
 

How do I contact the licensing team?

Re: Cancelling subscription
 

No returns of software it seems

https://shop.avid.com/ccrz__CCPage?p...talReturnsForm

Re: Cancelling subscription
 

That is not the case. I did not get an activation code. I crossgraded from a perpetual license which expired in 2016 to a yearly subscription paid monthly. It is showing as active. But i cannot activate the software.

Re: Cancelling subscription
 

The link was in the previous post.

2019 Activation process
 

Can anyone tell me how to go about activating Protools 2019? I did a cross grade but I cannot activate the software. Where does the activation code come from and how are they deposited in your ilok?

Re: Cancelling subscription
 

Hi,
There is no activation code necessary, but there seems to be no license that had been generated on your iLok Account. The licensing team is already working on it through a support case (Case 03764224)