trouble getting collaboration account setup
 

I'm having trouble getting my collaboration account setup.

I signed in and my name shows up as logged-in in the file menu. When I go to artist chat and go to my profile it doesn't auto populate as in the Avid video demo. If I fill in all the fields it won't let me save. I just get a circle with a slash through it as I hover over the save button.

Any ideas? I'm running PT12.5 Win7 64bit

Thanks
Scott

Re: trouble getting collaboration account setup
 

I have the exactly same problem. Have you figured it out yet?

Best regards,
Thomas

Re: trouble getting collaboration account setup
 

No and have herd nothing other than your reply. Was thinking about asking the Pro Tools Expert boys.

Re: trouble getting collaboration account setup
 

It has been a while for this issue and no response. I had the same issue and was able to resolve it today. My issue was that I had my firewall set to block all non-standard ports. I had to disable that feature of the firewall and unblock all ports. This let Avid's cloud collaboration communicate with the chat dialog and things started working. I could save my profile changes. The thing that pointed me in that direction was I noticed that my status on the chat window was set to offline (white dot) even though I was signed in via Pro Tools. Hope this helps someone...

Re: trouble getting collaboration account setup
 

Very old thread - but I'm having the same issue as the original poster. I cannot change my online status. It's just stuck to offline no matter what I do. I'm on a Mac and made sure PT and associated apps are allowing firewall transmissions.

Any help would be greatly appreciated!