Can't log into my AVID master account
The email on file is one that I don't have access to anymore. I tried to log in regardless and got locked out. I can now not get the email to reset my account. The hard drive in my Mac crashed and I desperately need to re-download ProTools because I have a massive project I have to complete this weekend. Tried calling support at shortly after 4pm only to find out they close early on Fridays. HELP. I really need to get access to my account. If anyone is there, please let me know what I can do. Thank you.
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Re: Can't log into my AVID master account
Welcome to the community.
Check your PM's... you should be all set now. |
Re: Can't log into my AVID master account
I'm having the same issue could someone help me
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Re: Can't log into my AVID master account
I too have this same problem. I have pro tools 9 and I want to be able to download it onto my new Mac Book pro OS sierra. But the email that I used before is my old college email so I cannot access it anymore. I also bought pro tools 9 in a store and have a different registration number compared to if I were to buy it offline. Please I need help logging into my avid master account so I can start using pro tools again.
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Re: Can't log into my AVID master account
Hi
You dont need access to your old email account to login to Avid. You can use whatever email ypu registered with as you dont need to email yourself anything. If you registered with the college email and password it will still work to login. |
Re: Can't log into my AVID master account
Appreciate the reply! I understand but the problem is that I no longer remember the password that I used. If i were to try to recover the password I wouldn't be able to.
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Re: Can't log into my AVID master account
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Welcome to the Community :-) This will get sorted so don't worry about that. |
Re: Can't log into my AVID master account
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I see that Arianne helped via your support case. |
Re: Can't log into my AVID master account
Hi all,
I am having the same problem as some of the users above. I have forgotten the password to my Avid account and no longer have access to that email address in order to reset it. Would someone please be able to help? Thanks in advance! |
Re: Can't log into my AVID master account
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Responded via support case to get your info. Please check your email (inbox and junk/spam) and reply to that. Thanks. |
Re: Can't log into my AVID master account
I'm also having the same problem, I can't access my account or reset my password. Can someone advise of what should i do?
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Re: Can't log into my AVID master account
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Unlocked your account and did a password reset. Please let us know if that doesn't help. |
Re: Can't log into my AVID master account
Thanks Jeffro, unfortunately i still get this message.
"We were unable to change your password. Please enter the correct current password and try again". any ideas? |
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Did a password reset for you, but if that doesn't help please start a new registration support case. |
Re: Can't log into my AVID master account
Hello,
I know this is an old thread but I am having this same problem! Lost access to the email account I used to register, and can't remember my Avid login info. Any help would be greatly appreciated. Thanks! |
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Please look for a case update email asking for your account info. Thanks! |
Re: Can't log into my AVID master account
I am having the same problem WIN 10 64 bit. I updated the iLok software and that is good. But I cannot login to my Avid Master Account. Please help.
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Re: Can't log into my AVID master account
I have the same issue with my account! Can't remember password cause I don't use the email anymore. Just bought a new mac and trying to download ProTools.
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Re: Can't log into my AVID master account
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Hi, we can't find any avid account associated with your current Email address register on the DUC. Please update your DUC profile so we could check further. Thanks |
Re: Can't log into my AVID master account
I am having the same problem would appreciate some help
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Re: Can't log into my AVID master account
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Couldn't find an account based on your email address so please contact support to provide your account info. Thanks. |
Re: Can't log into my AVID master account
Hello,
Same problem here, can't log to my avid account while i'm switching computer for my new studio. I bought pro tools a loooong time ago. I would apreciate some help. Thx a lot, Antoine |
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Re: Can't log into my AVID master account
Hi,
I’m also having this problem too, I have tried changing password to Avid Master Account multiple times, but still can’t get access. Thanks, Martyn |
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Re: Can't log into my AVID master account
I'm also having this problem. The email address I used to sign up for my Avid account is my old .edu address from college. I no longer have access to this email account. I requested a password reset for my Avid account, and I got the link (apparently my old .edu is still forwarding to my current email address) but the reset request seemed to fail. Possibly my Avid account was already locked from too many failed login attempts. Is it possible to update my Avid account to my personal email? Any help is much appreciated.
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Thanks, Tope |
Re: Can't log into my AVID master account
Hi, yes I can send you a message with my current Avid Account Email. Doesn't looks like I can send you a private message though – how do I go about sending this to you? Thanks
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Re: Can't log into my AVID master account
Hello all! I am having the same issue. I purchased an PT license earlier this year in January. Now , for some reason, when I try to log in using my same old password and email address, I get a message saying I cannot be logged in. When I try to reset my password, it tells me the system cannot do so.
All I really need to do is log in and transfer a PT license. Please help. |
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