2021.3 firmware no options (HD Native)
 

I can't start protools without "updating firmware". Using a Burlb80 digilink for my interface. If I hit cancel I simply can't use protools, if I hit update it sits on "updating card 1" for over 30 min now. Any solutions?

Re: 2021.3 firmware no options (HD Native)
 

What’s your system?
5,1 Mojave HDX here. Read the firmware install splurb, all went smoothly.

Re: 2021.3 firmware no options (HD Native)
 

uninstalled, reverted to previous downloadable version. Opened protools and it worked. UAD card stopped working. Fixed that and rebooted. Now when I open protools in the older version it's asking to update firmware just as with 2021.3. Tried updating, and just goes forever with no movement. Locked out of protools currently. Really strange that it worked and then after rebooting it asked to update firmware. Can't find the computer logic in that. Any suggestion would be greatly appreciated! Lots of due dates and sessions scheduled!

Re: 2021.3 firmware no options (HD Native)
 

system is PC build (worked great prior to updating today) w10 pro. Burl b80 digilink. 1 HD digilink pci-e card. Previously had the HD omni and when I got the Burl I didn't update firmware or do anything installation wise, it just worked.

Re: 2021.3 firmware no options (HD Native)
 

Again.
Help us. Help you!

What’s your system?
https://avid.secure.force.com/pkb/ar...-Release-Notes

https://avid.secure.force.com/pkb/ar...oting/en409331

Re: 2021.3 firmware no options (HD Native)
 

Let me know if there is any other info I can provide that will be useful.

cpu i9-9940x
w10 pro with latest updates avaiable
Burl b80 digilink w avid HD pci-e card
64gb memory


SiSoftware Sandra

ID
Host Name : DESKTOP-NRPCAOV
Workgroup : WORKGROUP

Computer
Model : GigaByte X299 UD4 Pro Default string
Serial Number : Default*******
Chassis : Default string Desktop
Mainboard : GigaByte X299 UD4 Pro-CF
Serial Number : Default*******
BIOS : AMI (OEM) F6 10/02/2019
Intel Management Engine (ME) : 11.11.65.1590
Total Memory : 63.75GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i9-9940X CPU @ 3.30GHz (14C 28T 4.12GHz/4.5GHz, 2.4GHz IMC, 14x 1MB L2, 19.25MB L3)

Chipset
Memory Controller : Gigabyte Xeon (Skylake-E) DMI3 100MHz
Memory Controller : Intel Sky Lake-E Integrated Memory Controller 100MHz, 2x 16GB DIMM DDR4 2.4GHz 128-bit
Memory Controller : Intel Sky Lake-E Integrated Memory Controller 100MHz, 2x 16GB DIMM DDR4 2.4GHz 128-bit

Memory Module(s)
Memory Module : Kingston/Hynix (Hyundai) KHX2666C1316GX 16GB DDR4 2Rx8 PC4-21300U DDR4-2666 (17-17-17-40 4-57-19-6)
Memory Module : Kingston/Hynix (Hyundai) KHX2666C1316GX 16GB DDR4 2Rx8 PC4-21300U DDR4-2666 (17-17-17-40 4-57-19-6)
Memory Module : Kingston/Hynix (Hyundai) KHX2666C1316GX 16GB DDR4 2Rx8 PC4-21300U DDR4-2666 (17-17-17-40 4-57-19-6)
Memory Module : Kingston/Hynix (Hyundai) KHX2666C1316GX 16GB DDR4 2Rx8 PC4-21300U DDR4-2666 (17-17-17-40 4-57-19-6)

Video System
Monitor/Panel : VIZ M321i-A2
(1920x1080, 41.9")
Video Adapter : NVIDIA GeForce GTX 1650 (896S 14C SM6.5 1.49GHz/1.74GHz, 1MB L2, 3.9GB 8GHz 128-bit, PCIe 3.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce GTX 1650 (896S 14C SM7.5 1.49GHz/1.74GHz, 1MB L2, 4GB 8GHz 128-bit)
OpenCL : NVIDIA GeForce GTX 1650 (896S 14C SM1.2 1.49GHz/1.74GHz, 1MB L2, 4GB 8GHz 128-bit)
D3D 11 : NVIDIA GeForce GTX 1650 (896S 14C SM12.1 1.49GHz/1.74GHz, 1MB L2, 3.9GB 8GHz 128-bit)
OpenGL : GeForce GTX 1650/PCIe/SSE2 (4GB)

Storage Devices
Disk : Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)
Disk : Sabrent Rocket Q (2TB, PCIe3x4/NVMe)
Disk : Sabrent Rocket Q (2TB, PCIe3x4/NVMe)
Disk : Seagate ST4000LM024-2AN17V (4TB, USB3/SATA600, 2.5", 5526rpm)

Logical Storage Devices
Hard Disk (C:) : 931GB (NTFS, 4kB) @ Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)
Hard Disk : 505MB (NTFS, 4kB) @ Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)
Sabrent 1 (D:) : 2TB (NTFS, 4kB) @ Sabrent Rocket Q (2TB, PCIe3x4/NVMe)
Sabrent 2 (E:) : 2TB (NTFS, 4kB) @ Sabrent Rocket Q (2TB, PCIe3x4/NVMe)
Seagate Expansion Drive (F:) : 4TB (NTFS, 4kB) @ Seagate ST4000LM024-2AN17V (4TB, USB3/SATA600, 2.5", 5526rpm)
Hard Disk : 96MB (FAT32, 1kB) @ Samsung SSD 970 EVO 1TB (1TB, PCIe3x4/NVMe, SED)

Peripherals
LPC Hub Controller : Gigabyte X299 (Union Point) LPC/eSPI Controller
LPC Hub Controller : ITE IT8686E
Audio Device : Gigabyte ICH200 (Union Point) HD Audio
Audio Codec : Realtek Semi 1220
Audio Device : AVID Tech HD Native
Disk Controller : Gigabyte ICH200 (Union Point) PMC
Disk Controller : Samsung NVMe SSD Controller SM981/PM981
Disk Controller : Phison Electronics Corporation E12 NVMe Controller
Disk Controller : Phison Electronics Corporation E12 NVMe Controller
USB Controller : Gigabyte ICH200 (Union Point) USB 3.0 xHCI Controller
USB Controller : Gigabyte ASM2142 USB 3.1 Host Controller
SMBus/i2c Controller : Intel ICH SMBus
SMBus/i2c Controller : Intel MCP7-E(P) XMB Ch 0 SMBus
SMBus/i2c Controller : Intel MCP7-E(P) XMB Ch 1 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Epson ESC/P-R V4 Class Driver (360x360, Colour)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Peripherals
Media Player : Seagate Expansion (3.64TB)

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.19041
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 3 : Double-click tip or press Enter while a tip is selected for more information about the tip.

Re: 2021.3 firmware no options (HD Native)
 

also this just happened (see attachment)

Re: 2021.3 firmware no options (HD Native)
 

did a system restore and STILL asking for a firmware update when launching protools.

Re: 2021.3 firmware no options (HD Native)
 

Seems to be something buggy with pci-e cards and maybe windows machines? I do know with multiple machines I've had my pci-e uad octo card periodically does not show up. The fix I discovered for this is to go into bios and turn off LAN on the mobo, reboot once with no LAN. It shows it working again, reboot into bios again, turn LAN back on, reboot, and it works again. Strange fix but leads me to think there is something between pci-e and onboard LAN? I'd like to try and update the firmware without internet enabled but it seems there is no way to do that? Just a theory for a potential fix here.

Re: 2021.3 firmware no options (HD Native)
 

i did get my ilok working with no LAN on and tried updating LAN disabled in bios which fixes my UAD card. Did not work for the firmware update