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-   -   License doesn't authorize newer versions provided (http://duc.avid.com/showthread.php?t=395006)

joseph777 11-10-2017 03:01 AM

License doesn't authorize newer versions provided
 
Hi to all. I have been out of touch for a while with working with my protools. I upgraded to 12.8 and was getting the error msg saying "you are trying to upgrade to a newer version" and protools wont activate. I have been reading some of the posts and thought i was getting somewhere, but I am still puzzled. My Ilock account says I can run PT 10 11 12 and 2016.There is no expiration date. There are another 3 licenses that say have been surrendered, so I moved them to the hidden part of the Ilock account. But still no joy to run PT 12.8 ( which is available on my avid account for download ). I have a perpetual license but can only run upto 12.5.2. I bought an Eleven rack and PT package in 2015 ( i think ) and always upgraded when there was an upgrade available via my avid account. I cant remember what version worked when I used PT last ( not been too well for a while ) 12...something. I then upgraded windows from win 7 to win 10. So I uninstalled 12.8 then tried 12.6 no joy the tried 12.4 and it worked. I opened up App manager and all was well, PT was activated and said Perpetual license, but no upgrade available for PT. I then installed 12.5.2 from my avid account dowloads and again all was well. But this time there was an update for the App Manager, so I updated and now under Licensing it says Not Activated, but PT still runs. So I thought this could have something to do with the Ilock. So I tried deactivating/reactivating/deleting license data from pc, synching Ilock, synching avid acount, but no joy. Can anyone help to shine some light on this crazy diamond for me please. Cheers

joseph777 11-10-2017 12:35 PM

Re: Subscription license not authorizing Pro Tools 12
 
5 Attachment(s)
Anyone any ideas. :-)
Heres some pics from the app manager and ilock

Darryl Ramm 11-10-2017 12:47 PM

Subscription license not authorizing Pro Tools 12
 
Pro Tools 12.6 or later requires an updated license. Which it looks like you did not install in that iLok. http://avid.force.com/pkb/articles/e...-a-new-license. If you did not get that license and we’re qualified to, then contact Avid Support or at least post here clearly what exactly is going on.


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joseph777 11-10-2017 12:57 PM

Re: Subscription license not authorizing Pro Tools 12
 
1 Attachment(s)
Hi Darryl, thanks for your time and post. I didn't want to start a new thread as peeps on this thread have the same issue and got help from the mods or Avid staff.
The problem is I am stuck on PT 12.5.2 and cannot upgrade to any newer version, although I have newer versions on offer in my Avid account downloads page. When I install 12.6 /12.7 / or 12.8 i cant run PT. I get an activation error.

jeffro 11-10-2017 01:08 PM

Re: Subscription license not authorizing Pro Tools 12
 
Quote:

Originally Posted by joseph777 (Post 2458914)
I didn't want to start a new thread as peeps on this thread have the same issue and got help from the mods or Avid staff.

Not actually the same issue - this thread is about activating Subscription licenses, but you have a Perpetual license which is the original bundle so doesn't support 12.6/higher.
Quote:

The problem is I am stuck on PT 12.5.2 and cannot upgrade to any newer version, although I have newer versions on offer in my Avid account downloads page. When I install 12.6 /12.7 / or 12.8 i cant run PT. I get an activation error.
Please contact support to provide your info to get this solved.

joseph777 11-10-2017 01:16 PM

Re: Subscription license not authorizing Pro Tools 12
 
Hi Jeffro, thanks for your time and post. Sorry my bad, thought it was the same issue as other folk on this same thread. I am stuck on 12.5.2 then you reckon. Is there anything else you can do to help or must I contact support and have my mail lost in space for a few months or so:eek::eek:

Any and all help is really appreciated. Thanks very much, joseph.:-)

joseph777 11-10-2017 02:24 PM

Re: License doesn't authorize newer versions provided
 
1 Attachment(s)
Hi folks. Sorry yes its meself again. Heres another screen after I re-installed PT 12.4 with App Manager and ilock

jeffro 11-10-2017 02:28 PM

Re: License doesn't authorize newer versions provided
 
You started a support case so please work through that - mods and others won't be able to assist with this issue. Thanks.


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