Avid Pro Audio Community - AVID incredibly poor customer service

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Avid Pro Audio Community (https://duc.avid.com/index.php)

- Pro Tools 2018 (https://duc.avid.com/forumdisplay.php?f=157)

- - AVID incredibly poor customer service (https://duc.avid.com/showthread.php?t=403464)

amagras

02-24-2019 07:02 AM

Re: AVID incredibly poor customer service

Quote:

Originally Posted by midnightrambler (Post 2517574)

I can only speak from my own experience but whenever I’ve submitted a bug report the guys have almost always got back to me within 24 hours. I even got a (real, not automated!) reply to an email on a Sunday morning once which went way beyond my expectations. I’m sorry to hear the OP’s experience hasn’t been as good as mine.

My experience too.

aside

02-25-2019 05:00 AM

Re: AVID incredibly poor customer service

Yeah I called and spoke to someone who assured me the ticket had been escalated. That was a few weeks ago - nothing since. Thanks though for posting the info.

Turbo boost on/off, mult-threading on/off doesn't make much difference.

I'm going to uninstall everything and start from scratch, see if that helps. Yawn.

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