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-   -   Activation Card (http://duc.avid.com/showthread.php?t=381558)

RGrierson 06-05-2016 06:46 AM

Activation Card
 
I have an old HD2pack v8 I'm trying to activate.
following the instructions on the card, I sign into my avid account then
go to www.avid.com/activation where I'm instructed to input the activation code
It all looks like it's going well but after a long wait the browser eventually returns an error 504 Gateway Time-Out
"The Server didn't respond in time":eek:

1) Tried with Chrome, Safari & FireFox
2) I also made sure I had accept cookies turned on
3) My iLok account is synced with my Avid account

Anybody have any suggestions?

DigiTechSupt 06-06-2016 11:00 AM

Re: Activation Card
 
Hi RGrierson,
Please try deleting caches and cookies. Also try opening a browser in incognito. Let me know if the same error appears. Thanks.

Best regards,
Tope

RGrierson 06-06-2016 03:27 PM

Re: Activation Card
 
Success!!!!!:-);)

Browsing in incognito mode using FireFox worked. Mozilla calls is a "New Private Window"

Thank You DigiTechSupt

DigiTechSupt 06-07-2016 01:55 PM

Re: Activation Card
 
Quote:

Originally Posted by RGrierson (Post 2362223)
Success!!!!!:-);)

Browsing in incognito mode using FireFox worked. Mozilla calls is a "New Private Window"

Thank You DigiTechSupt


You're very much welcome!

Best regards,
Tope



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