Avid Pro Audio Community
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Avid Pro Audio Community (https://duc.avid.com/index.php)
-   Licensing & Accounts (https://duc.avid.com/forumdisplay.php?f=143)
-   -   Avid Complete Plug-in Bundle - License expired on a current Subscription (https://duc.avid.com/showthread.php?t=394062)

ugurmemis 09-29-2017 08:16 AM
Avid Complete Plug-in Bundle - License expired on a current Subscription
 
Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you

jeffro 09-29-2017 09:30 AM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Welcome to the community.

Please check your email for a case notice.

Sugarnutz 09-30-2017 11:36 AM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Tried to load mine in PT this morning, no go. CC has been billed, but iLok account says expired 9/25.
?????

jeffro 09-30-2017 10:43 PM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Quote:
Originally Posted by Sugarnutz (Post 2451904)
Tried to load mine in PT this morning, no go. CC has been billed, but iLok account says expired 9/25.
?????
Replied via support case, so please check your email for a case notice.

Fernando Cubillos 10-03-2017 01:23 PM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Hi

Same problem here.
The subscription was auto renewed about 2 weeks ago, but the license is expired in my iLok account.

Fernando

CristianRamirez 10-07-2017 12:08 PM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Hi

My subscription hasn't been updated according to iLok license manager, but I have payed for a new month. What to do?

Thanks


Cristian

jeffro 10-08-2017 10:20 PM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Quote:
Originally Posted by Fernando Cubillos (Post 2452367)
Hi

Same problem here.
The subscription was auto renewed about 2 weeks ago, but the license is expired in my iLok account.

Fernando
A new license was deposited for you last week but I couldn't find a support case based on your email address, so not sure how you were notified. Please activate that using iLok License Manager.

jeffro 10-08-2017 10:29 PM
Re: Avid Complete Plug-in Bundle - Monthly subscription problem
 
Quote:
Originally Posted by CristianRamirez (Post 2452899)
...My subscription hasn't been updated according to iLok license manager, but I have payed for a new month. What to do?...
Welcome to the community.

Redeposited your license and replied to your support case.

pasaacan 10-09-2017 09:38 AM
Avid Complete Bundle Issue
 
Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you

jeffro 10-09-2017 12:04 PM
Re: Avid Complete Bundle Issue
 
Quote:
Originally Posted by pasaacan (Post 2453078)
Hey there, I updated my Avid Pro Plugins subscription today but I am not able to see it updated in ilok therefore I am not able to use them. Problem is, a mix was going on and project needed to be stop just because of the delay. The project is kind of urgent and I really don't know what to do now. Do any of you guys have a suggestion?

Thank you
Welcome to the community.

Looking for your account(s) now... please check your email for a case response.


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