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-   -   Really need help!! (http://duc.avid.com/showthread.php?t=320938)

Leanz_92 04-10-2012 05:10 PM

Really need help!!
 
Hi, my name is Leandro and I'm writing from Buenos Aires, Argentina. I have a big problem and I hope you can solve it.

A friend of mine, bought to a Brooklyn's audio store an Mbox 3 Mini, and when I received it (I'm in Argentina) it didn't work. I took it to the official Avid support here in Argentina, called SVC, and they told me the interface was "factory failed", that means, it was damaged from factory. I really need to solve this, so I would like to know what can we do. Of course I have all the original packaging and the product haven't been registered. People from Avid Argentina told me that Avid USA should solve this situation but I don't know how to contact them (no email or anything, as most of you may know).

Hope to hear from you soon and get all this solved,

Thanks,

Leandro.

GregV 04-10-2012 08:17 PM

Re: Really need help!!
 
I would contact the store first. At the very least they should be able to give you Avid's contact information.
Good luck!

nst7 04-10-2012 10:43 PM

Re: Really need help!!
 
http://avid.force.com/pkb/articles/en_US/FAQ/en210711

Leanz_92 04-11-2012 09:14 AM

Re: Really need help!!
 
Thanks for the answers.

It looks like the only way I can contact Avid for their warranty its registering my Mbox, in that way i would get an ASC code to write them, right?

I'm just afraid that if I register my product then they won't replace it or having another problem! I'm desperated, days keep going and I don't have any solution!! I really appreciate any kind of help!!!

Thanks,

L.

nst7 04-11-2012 11:10 AM

Re: Really need help!!
 
If you look at the page I linked to, it specifically says your dealer is supposed to handle this for you.


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