Avid Pro Audio Community

Avid Pro Audio Community (http://duc.avid.com/index.php)
-   Licensing & Accounts (http://duc.avid.com/forumdisplay.php?f=143)
-   -   ilok order issue (http://duc.avid.com/showthread.php?t=393876)

Wilson_r 09-21-2017 10:51 AM

ilok order issue
I bought the pro tools monthly subscription and ilok device on 9/17. It's about to be 4 days and I have no tracking information. I went to the website and searched the order number & it says no order history. Which is not true because my card was charged both for the new monthly subscription & for the ilok key plus shipping. I need to know the stats of this. There's no direct number to call. I sent a crap load of emails and no response. I can't use pro tools without that ilok. So I really need this solved.

jeffro 09-21-2017 11:02 AM

Re: ilok order issue
Welcome to the community.

Your order from 9/17 lists Fed Ex Ground for shipping. I don't have a tracking number for you, but see you have 2 support cases opened today so you should get a response that info very soon.

All times are GMT -7. The time now is 04:53 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com