Perpetual renewal. missing Ilok license
 

Hi,
I have been charged with installing multiple updates of the perpetual support update plan in a computer lab. One set was done this summer with an Aug. 17 expiration and I have successfully updated all the Iloks for that date.

I have 10 more with a Sept. 14 expiration date, AVID account has been updated and has new 2019 expiration dates. But I have no Ilok Licenses yet.

Do I have to wait till they have expired to receive new ones?

NOTE: I am sending this on my account, the I locks in question are on my school lab's account.

Re: Perpetual renewal. missing Ilok license
 

Renewing an Upgrade Plan doesn't provide new licenses, it updates the Release Limit date (seen in iLok License Manager > Show Details) on the perpetual license. Wondering if you might be looking at the Pro Tools Plan or Upgrades licenses (see the FAQ), what are the specific license names in question?