ProTools 12.4 Multiple Errors....help!
Hey folks,
This may have been covered, though I did a search and could find very little here. I am receiving multiple errors when attempting to launch ProTools 12.4 on my macbook pro.. These errors include: "Could not create the TCE plug-in's factory default file because the plug-in doesn't support the current sample rate". "Could not create a new document because Assertion in "/Volumes/Development/158347/ProTools/DFW/Views/UMenu.MacOS.mm", line 1624". The current playback engine does not support a sample rate of 0 kHz. Additionally, my MBox Pro III is not being recognized byProTools. I am running OS X El Capitan version 10.11.6, which is supposed to be supported, on my mid 2014 13' retina MacBook Pro. 2.6 Ghz Intel Core i5, 8 GB 16000 Mhz DDR3 ram. I just checked and this is what I see under "Thunderbolt": Vendor Name: Apple Inc. Device Name: MacBook Pro UID: 0x0001000F07D6C490 Route String: 0 Firmware Version: 17.2 Domain UUID: 781410B8-CC83-DF53-BFC4-2A386D00FC64 Port: Status: No device connected:confused: Link Status: 0x7 Speed: Up to 20 Gb/s x1 Current Link Width: 0x1 Receptacle: 1 Link Controller Firmware Version: 0.11.0 Port: Status: No device connected:confused: Link Status: 0x7 Speed: Up to 20 Gb/s x1 Current Link Width: 0x1 Receptacle: 2 Link Controller Firmware Version: 0.11.0 I have a firewire to apple OEM thunderbolt adapter running from my black OEM cable to my computer. Is it possible this could be the issue? i see no damage to either cable. I tried trashing audio core plug-ins and protools preferences to no avail. I have the MBox Pro Preference panel open and I can see that I have package 1.3.5 but there is nothing showing for firmware. I reinstalled the latest driver from the link here: http://avid.force.com/pkb/articles/D...ox-Pro-Drivers Any help would be greatly appreciated. Thanks! B |
Re: ProTools 12.4 Multiple Errors....help!
Try holding down the N key while PT is loading. This will allow you to re-select your interface for the Playback Engine. After selecting your interface, I would recommend going into the I/O settings and default your inputs, outputs and busses.
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Re: ProTools 12.4 Multiple Errors....help!
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I have done that and it's still not showing. I've restarted, held N a few times to no avail. I can hear my computer and iTubes through the interface though, just Protools software isn't recognizing the device. |
ProTools 12.4 Multiple Errors....help!
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What happens if you switch the MacBook to its internal audio ins/outs and only use the Mbox for Pro Tools? |
Re: ProTools 12.4 Multiple Errors....help!
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I'd really like to get to working again. This is beyond frustrating. |
Re: ProTools 12.4 Multiple Errors....help!
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http://avid.force.com/pkb/articles/d...ox-Pro-Drivers |
Re: ProTools 12.4 Multiple Errors....help!
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Try to find a way to test the thunderbolt-firewire adapter. Maybe see if it works with a firewire drive or something. This should help determine if it is working or faulty. |
Re: ProTools 12.4 Multiple Errors....help!
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I should also mention that upon checking my Avid CoreAudio Manager I see the following: Avid HW: Unsupported Device Status: Not Connected (HW not found) Channels: N/A Buffer Size: 512 (Greyed out) |
Re: ProTools 12.4 Multiple Errors....help!
Just wanted to updated this from a long while ago. It was my adapter cable. Once I replaced it, everything was all good. Just thought I would help in case others experience this in the future.
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Re: ProTools 12.4 Multiple Errors....help!
Thanks for the update.
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