iLok broke =( no Zero Downtime. What do I do?
 

My iLok just stopped working randomly and I don't have the Zero Downtime thing. I don't know much about the ilok but I really don't want to have to re-purchase anything like my music production toolkit or any of the plug-ins I have. What can I do to avoid this?

Re: iLok broke =( no Zero Downtime. What do I do?
 

broken ilok = no problem.

if you HAD zero downtime, you'd get temporary duplicate licenses for the plug-ins you currently have (which are applicable to the ZDT policy, some don't 'subscribe' to it) - you would need a new, seperate iLok for these though - and you'd get priority service/turnaround on a repair or replacement.

WITHOUT it, you will still get a replacement and new permanent licenses if you send it into them, but you'll be at the bottom of the repair queue and won't get any temporary licenses to keep you going in the meantime.

a broken ilok, as it were, is not a huge problem. a lost or stolen one, on the other hand, is.

in any case, you need to go to ilok.com, click on 'help', click on 'start RMA process' and login and enter the relevant info to get the ball rolling on a fix.

Re: iLok broke =( no Zero Downtime. What do I do?
 

Have you installed or changed anything about your setup or config?
I know on my G5 repairing Disk Permissions can screw with my iLok.