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-   -   iLok Client Install Problems (http://duc.avid.com/showthread.php?t=151562)

BenjaminCostello 11-11-2005 06:24 AM

iLok Client Install Problems
Hi - so I purchased the download of Pro Tools 7 LE Plus. That all installed fine. When I went to launch it, I got tot he authorization interface for the two new plug-ins.

I created an iLok account, and downloaded the OSX installer for the iLok client, but it will not install... it says:

"Error creating file. 1008:5,-5000 Access denied error"

and then

"You do not have enough access privileges for this installation."

I am the admin account - it never prompted me for my password - just fails. Is anyone else encountering this?

I am on Mac OS X 10.4.2, Dual 2ghz G5, 2GB RAM. iLok is plugged in (002 is not at the moment though)

Thanks in advance!

Vaphoron 11-11-2005 06:27 AM

Re: iLok Client Install Problems
Have you tried repairing permissions using the Disk Utility?

jbraly 05-29-2006 08:59 PM

Re: iLok Client Install Problems
Hey, Benjamin, quick question, did you ever figure out how to get around the "Error creating file 1008:5,-5000 access denied error"? I installed Pro Tools 6.9.2 with no problem, but now am getting that message when I try to install the factory bundle software. I have done everything that Digi tech support recommends, starting with repairing the disk permissions, and some stuff from the user conference, mainly:

Get Info on the following folders and make sure that, in the Ownership and Permissions section, the Owner is System, the Group is Admin and Access is set to Read and Write for both.

MacHD>Library>Application Support
MacHD>Library>Application Support>Digidesign
MacHD>Library>Application Support>Digidesign>Plug-Ins

But nothing has changed. I still cannot load the factory bundle software, and I still get the -5000 error message.

Any advice you have would be greatly appreciated,


G5 dual 2 gHz -- 2 gigs ram -- OS 10.4.6

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