Both iloks not authorizing 12.7
 

Loaded in Pt 12.7, my support ran out there on both iloks (2 licenses), but neither is authorizing PT. I've done this on my Mac Pro and my MacBook Pro and no go on either machine or iloks. Just wondering if my iloks are good through 12.7 since my support plan stopped there and those are the last installers in my account. Is there a way to check which version is on the ilok?

Any help would be appreciated!

Re: Both iloks not authorizing 12.7
 

Found an iLok account based on your community email that has 2 Pro Tools with Upgrade and Support Plan 2015 bundles. These only authorize up through 12.5.2. Will start a support case to get more info and to make sure you get this solved.

Re: Both iloks not authorizing 12.7
 

Thanks Jeffro! Both plans expired march 30, 2017. the 12.7 installers are in my avid account but the iloks are not authorizing them.

Re: Both iloks not authorizing 12.7
 

Just got your email Jeffro. Wow! Thank you Sir! Now that is super fast customer service! As I have always said "Jeffro should be running this company!" Thank you again!

Re: Both iloks not authorizing 12.7
 

We can always dream :-) But couldn't agree with you more ...

Re: Both iloks not authorizing 12.7
 

Hi, I have a similar issue for a ProTools HD / Ultimate license Expired on March 17 not able to authorize it via iLok have contacted Avid support reinstatement license is not available for use on a upgrade plan.

Re: Both iloks not authorizing 12.7
 

You have a Pro Tools Ultimate Perpetual Bundle (with 10/11/12) so that does not expire. It has a Release Limit (iLok License Manager > Show Details) that matches your Pro Tools Ultimate plan that expired Mar 17, 2018 so that will authorize up through 2018.3.