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-   -   Invalid account (https://duc.avid.com/showthread.php?t=392140)

NathanParker 07-01-2017 08:24 AM

Invalid account
 
In trying to link my iLok account to my avid account, I am redirected to a validate account page. Once completed I am shown this message

"An unexpected error has occurred with you User account. Please contact Avid Support and provide them the following Error Code - 021706672"

Not sure if this issue is linked to the one above, but also, when signing into the Avid Application Manager, it won't get past Authentication stage on "My Account". Just getting sticking with the loading wheel.
I am currently running Pro Tools 12.4 on OS X 10.9.5.

Many Thanks,

Nathan

jeffro 07-07-2017 03:31 PM

Re: Invalid account
 
Started a support case for you to get this checked out. Please look for a case notice email soon.


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