Jog Wheel Not Working

[littlegreenmen13]

Hello,

At the beginning of a session, I was using the jog wheel on my Dock to zoom both horizontally and vertically. Later in the session, I was unable to zoom using the wheel.

I tested the other wheel functions (jog, shuttle, and move sel), but nothing worked. I was able to perform the functions using the vertical and horizontal touchstrips. Is there a setting, either in EuControl or on the Dock itself, that would disable the wheel?

Any help is greatly appreciated. Thank you.

[reichman]

It's rare, but I have occasionally seen EuCon glitches where some function is not working. Did a restart fix the problem?

[littlegreenmen13]

Thank you for the reply. Prior to your post, I spoke with Avid who asked me to mail the unit to their repair facility as they were not able to resolve the issue over the phone. Unfortunately, I was not able to part with the unit for a few months. I recently mailed the unit to them, and after nearly a month with the unit, Avid deemed that there was no issue and sent the unit back to me.

Once I received the unit back, I fired up EuControl and Pro Tools, and much to my surprise everything worked...for a day. The second day I used The Dock after receiving it back from Avid, everything worked perfectly, like the prior session. But, after about an hour of usage, the wheel stopped working. Like before I sent the unit to Avid, I was able to perform the wheel's functions using the horizontal touchstrip, but the wheel itself no longer responded.

I have The Dock connected to an S3 which is in turn connected to my MacBook Pro. I am currently running Mac OS X 10.13.6, Pro Tools 2018.12.0, EuControl 18.3.0.244, S3 Firmware 1.2.0, and Dock Firmware 1.1.20. I have attempted to updated the Firmware, but EuControl tells me I have the latest versions. Additionally, I've checked for newer versions of Pro Tools and EuControl, but do not see anything newer on Avid's website.

Any assistance is greatly appreciated.

[reichman]

Are you familiar with going in and out of "Move Sel," "Mark In," and "Mark Out" modes? Occasionally Move Sel disables by itself and you have to hit the button again.

There's also a "cleanEuphonixSystem" script. I can't remember if that gets installed automatically, but uninstalling and reinstalling EuCon is something worth trying.

[littlegreenmen13]

Thank you for the reply, Nathaniel. I have tried all of the wheel functions (Zoom H, Zoom V, Jog, Shuttle, and their Shift counterparts). In all cases, the behavior is exactly the same: the function works with the touch strip but does not work with the wheel.

I uninstalled EuControl, downloaded a new copy from Avid's website, and installed that. No luck.

Additionally, I followed the steps on Avid's website to remove the preferences for both Pro Tools and EuControl. Again, no luck.

Please let me know if you have any other suggestions I may try. Thanks again for your help.

[reichman]

I’m stumped. Sorry. Try another Dock with your rig maybe...

[littlegreenmen13]

Thanks, Nathaniel. Avid sent me instructions to perform a hardware test. While performing the test, everything except the wheel led to a reaction by The Dock. Touching/rotating the wheel did not elicit any reactions by The Dock.

As far as trying a different Dock, unfortunately, I don't have access to another one to try. I'll have to see what Avid suggests.

Thanks again for trying to help.

[Halloween]

Hi,

My question is kind of related to the OP's last post. I recently bought a used Dock online and tried testing it in Test mode. Everything but the Jog wheel returned a response. I was wondering if this is expected behavior or is the unit having an issue? I bought it off eBay and have a couple of weeks to request a return. I do not have Pro Tools or the EuControl software installed. I appreciate any assistance. Would only take a couple of minutes for someone to test this with their unit to confirm the behavior. Thanks in advance.

Mike

[travisrex]

Hi Nathaniel,

Did you get this sorted out? The wheel of my Dock has stopped working as well.
I trashed all the preferences and it briefly worked again but then stops.

I don't want to go through the hassle of sending it off to Avid so I'd love to know if you solved this.

Thanks

Travis

[dforshee]

I received my Avid Dock recently and the wheel was working the first couple of days, but hasn't worked for about a week now. I've been in touch with support, but it's slow going. I'd really like to figure this out! Everything else on the unit is working perfectly. Any intel would be greatly appreciated!

[EddieJones]

I received my Avid Dock recently and the wheel was working the first couple of days, but hasn't worked for about a week now. I've been in touch with support, but it's slow going. I'd really like to figure this out! Everything else on the unit is working perfectly. Any intel would be greatly appreciated!

I think support contacted me today to find a test mode! I am waiting to get back to them. In the meantime is it PT you are controlling? Whats your case number?

[SOUNDDECISION]

I am having this exact same issue as well. Everything works great except the wheel seems to be totally non functional. Is there a way to test it, or reset it?