View Full Version : Avid scorch store unavailable
K1ng1
11-02-2016, 03:26 PM
I cannot make in app purchases from the store. I get the message: store is u available downloading new community content. Can anyone advise me whether I will lose my paid scores if I reinstall the app ? I do not want to risk losing my music.
DaveJedi
11-03-2016, 12:48 AM
I cannot make in app purchases from the store. I get the message: store is u available downloading new community content. Can anyone advise me whether I will lose my paid scores if I reinstall the app ? I do not want to risk losing my music.
I have the same issue using Scorch app on an iPad mini 2 with iOS 10.0.2. From other threads the problems seems to date back to 2011. I have previously been able to download some of the free music sheets but have not used the app for some while. I noticed in another thread that someone reinstalled the app and lost all his music. I think direct contact with the tech support team is the way forward.
K1ng1
11-03-2016, 02:19 PM
Thanks davejedi
Have made contact with support but awaiting a response😕
JohnWT
11-04-2016, 07:48 PM
Same problem here Store unavailable for several days now. :mad:
King1 how did you contact support - they seem to be invisible to me (as well as silent on this forum?)
JohnWT
11-06-2016, 06:38 PM
Avid Scorch Store still "unavailable - loading new community content". What does this mean? Is it a problem at my end or is there a glitch in the system? It's been a week now.
How do you contact tech support? Do you have to buy a ticket?
Thanks
JohnWT
11-08-2016, 03:42 PM
Hi. Me again. :( This all seems to be something of a dead end. Is Avid Scorch for iPad still a supported product? I can't seem to find any way of getting past Avid's other products to register this problem? :confused:
Is everyone else still able to access the scorch store? Or is no-one using this any more?
K1ng1
11-12-2016, 09:40 PM
Hi
I contacted Sibelius customer support and did get a response...as before they have detected some security issue with hacking and have temporarily pulled the store. They advised me to wait🙄 Whilst they attempted a fix. Hope this helps
K1ng1
11-16-2016, 09:59 PM
Hi John WT
I thought I'd let you know that the scorch store is up again. I received another email indicating that they were still working on it
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