Avid Duet USB must be re-plugged to get it working

[George Whittam]

Hello:

A client of mine with a 2011 iMac on OS 10.10.2 has problems requiring him to re-plug hi Duet in to the Mac to get Pro Tools 11 to recognize it each time he uses it. serial: D9N284144512138

Troubleshooting steps?

Thanks!

[Deirdre B]

I got a more rugged USB cable than the one that came with the PT Duet, and now I can leave it plugged in when I start up my studio Mac.

Mine still needs to be replugged if the machine goes to sleep.

[JoelG]

One of the main recommendations in the Optimization Guide (avid.force.com/pkb/articles/en_US/troubleshooting/en367983) is to disable sleep. The audio interfaces don't seem to come back online after a computer goes to sleep.

Joel

[Deirdre B]

Yeah, I should disable sleep, but it's rarely a problem.

[mesaone]

It was problem enough to post here, though. Right? :D Give it a shot.