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stevesolum
10-01-2014, 12:03 PM
Hi:
I'm having trouble activating the free trial on the X-form pitch and time plugin (full pro version). I clicked free trial, successfully transferred the 14-day iLok license to my computer, successfully downloaded & installed the software. However, when opening Pro tools, the software wants either a license card # (which I don't have), or a challenge response, to which I don't have the answer. I've checked my email for the past few minutes, but have received nothing helpful there. I see nothing in the "My Products" section of my user account online relating to this. My 14 day trial has started. Any help is appreciated!
Steve

EDIT: Problem solved: I figured it out; it was my own iLok issue. Even though the new license showed up on my local iLok Manager, I forgot that I needed also to scroll down and activate it from there. All fixed (blush: )

stevesolum
10-01-2014, 12:08 PM
sorry; also: running P.T. 10.3.6 on Mac OS 10.8.4. Early 2008 8-core Mac Pro