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remie
05-22-2013, 11:33 AM
Hi There,
can anybody tell me please how I can contact Avid technical support?
It seems impossible to me

many, many, many thanks!!

TOM@METRO
05-22-2013, 11:41 AM
Not knowing exactly which product or problem you have I can only recommend that you start here (http://www.avid.com/US/support/find-support/champion/Pro-Tools).


http://www.avid.com/support/find-support/champion/Pro-Tools

louieshowers
05-22-2013, 11:54 AM
Hi There,
can anybody tell me please how I can contact Avid technical support?
It seems impossible to me

many, many, many thanks!!

get your wallet/credit card ready. (not my policy/not my fault)

http://shop.avid.com/store/category.do?category=services-phone-support

nst7
05-22-2013, 01:06 PM
If it's for activation/registration help, there's no charge.

If you could tell us what the problem is, we can guide you, or maybe even solve it for you.

louieshowers
05-22-2013, 02:13 PM
If it's for activation/registration help, there's no charge.

If you could tell us what the problem is, we can guide you, or maybe even solve it for you.

yup +1


and for free too. it's worth a shot.. lots of experienced people on here ready and waiting to help out.

remie
05-23-2013, 04:24 AM
Hello,

I'm Alain Peeters, my costumer number is 156999.

I bought at the time Pro Tools mpowered 7.3 , 7.4 and 8.00 (together with the Firewire 1814), all downloads. Unfortunately for one reason or another, I can not see the programs in "my account", on your website anymore.

I send you a PDF attachment with the information on my iLok, there you can see that I have downloaded the 3 programs with licence.
The only thing is that I don't see any numbers of the licences.

I hope you can help me out with this!


Kind regards,

alain Peeters

Licenses for alain peeters (periwinkles) on May 9, 2013

Product iLok iLok Serial Company Creation Date Start Date Stop Date License Type Bundle Queued
1 "Bomb Factory BF-3A" "iLok 1" "0x0002B590" "Avid" 2006-01-16 14:01 "Demo" No
2 "Pro Tools M-Powered 7.3" "iLok 1" "0x0002B590" "Avid" 2007-11-09 02:11 "License" "Pro Tools M-Powered 7.3/7.4 Bundle" No
3 "Pro Tools M-Powered 7.4" "iLok 1" "0x0002B590" "Avid" 2007-11-09 02:11 "License" "Pro Tools M-Powered 7.3/7.4 Bundle" No
4 "Pro Tools M-Powered 8" "iLok 1" "0x0002B590" "Avid" 2009-01-03 19:01 "License" No
5 "Waves D-Show Enabler V7 (D-Show, _)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-11-06 16:11 2009-11-06 2009-11-15 "NFR" No
6 "Waves GTR3 Amp 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-10-10 06:10 "Demo" "GTR3 TDM 6.0.2" Yes
7 "Waves GTR3 Amp 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-11-06 13:11 "Demo" "GTR3 TDM 6.0.2" No
8 "Waves GTR3 Stomp 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-10-10 06:10 "Demo" "GTR3 TDM 6.0.2" Yes
9 "Waves GTR3 Stomp 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-11-06 13:11 "Demo" "GTR3 TDM 6.0.2" No
10 "Waves GTR3 ToolRack 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-11-06 13:11 "Demo" "GTR3 TDM 6.0.2" No
11 "Waves GTR3 ToolRack 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-10-10 06:10 "Demo" "GTR3 TDM 6.0.2" Yes
12 "Waves GTR3 Tuner 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-11-06 13:11 "Demo" "GTR3 TDM 6.0.2" No
13 "Waves GTR3 Tuner 6.0.0 (Native, TDM)" "iLok 1" "0x0002B590" "Waves, Inc." 2009-10-10 06:10 "Demo" "GTR3 TDM 6.0.2" Yes
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