"Could not complete the Open Session..." / 0x00000124

[fenders]

Hi,
I just got PT 9, installed it on a Windows 7 64 Bit System and have some trouble now:

1. After starting PT9 I get a BSOD 0x00000124 ntoskrnl.exe within a few minutes.

2. If I try to open a session I get the message:
"COULD NOT COMPLETE THE OPEN SESSION... COMMAND BECAUSE PRO TOOLS COULD NOT SET SAMPLE RATE TO SPECIFIED VALUE.."
(session is set to 48kHz, same as the audio interface and the external master clock)
I managed to create a new empty session and safe it, but if I want to open it again later, I get the same message.

The System worked for 1 1/2 years without any problems as a Vienna Ensemble Slave. Basically it's a Tyan S5397 motherboard with 2 xeon e5420 CPUs, 3 HDs and 24 GB RAM (8 Sticks of PC2-6400 Kingston FB-DDR2 RAM: 4x2GB and 4x4GB). The audio card is a RME HDSP9652, newest drivers. All digital devices in the studio are clocked by an external word-clock generator (48 kHz).

[Dism]

Can we get a Sandra?

[fenders]

Just working on it...

[fenders]

Don't know if this helps, sandra won't recognize the motherboards 16 DIMM-slots!


SiSoftware Sandra

Processor
Model : 2x Intel(R) Xeon(R) CPU E5420 @ 2.50GHz
Speed : 3GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : TYAN S5397
BIOS : Phoenix Technologies LTD V1.07 10/09/2009
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : 2 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 24GB DDR2 FB-DIMM

Chipset
Model : Tyan 5400B Chipset Memory Controller Hub
Front Side Bus Speed : 4x 399MHz (1.6GHz)
Total Memory : 16GB DDR2 FB-DIMM
Memory Bus Speed : 2x 399MHz (798MHz)

Memory Module(s)
Memory Module : Kingston KINGSTON 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Kingston KINGSTON 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Kingston KINGSTON 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Kingston KINGSTON 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)

Graphics Processor

Storage Devices
SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 699GB
SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 699GB
SAMSUNG HD502IJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 466GB (C:) (D:)
Generic Flash HS-CF (USB) : N/A (I:)
Generic Flash HS-COMBO (USB) : N/A (J:)
TSSTcorp CDDVDW SH-S202J (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (G:)

Logical Storage Devices
Windows 7 (C:) : 81GB (NTFS) @ SAMSUNG HD502IJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Daten (D:) : 385GB (NTFS) @ SAMSUNG HD502IJ (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache)
Removable Drive (I:) : N/A @ Generic Flash HS-CF (USB)
Removable Drive (J:) : N/A @ Generic Flash HS-COMBO (USB)
Audio 1 (E:) : 804GB (NTFS)
Audio 2 (F:) : 593GB (NTFS)
3.5" 1.44MB (A:) : N/A
Optical Drive (G:) : N/A @ TSSTcorp CDDVDW SH-S202J (ATA66, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Tyan 631xESB/6321ESB/3100 LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627HF/F/HG/G
Audio Device : Tyan Enterprise Southbridge High Definition Audio
Audio Device : ASUS RV730XT Audio device [Radeon HD 4670]
Serial Port(s) : 2
Disk Controller : Tyan 631xESB/6321ESB/3100 Ultra ATA Storage Controller
Disk Controller : Tyan Enterprise Southbridge SATA cc=AHCI
USB Controller 1 : Tyan 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #1
USB Controller 2 : Tyan 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #2
USB Controller 3 : Tyan 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #3
USB Controller 4 : Tyan 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #4
USB Controller 5 : Tyan 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel 5X00/7X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 2 : Intel 5X00/7X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 3 : Intel 5X00/7X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 4 : Intel 5X00/7X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 5 : Intel 5X00/7X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 6 : Intel 5X00/7X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 7 : Intel 5X00/7X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 8 : Intel 5X00/7X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 9 : Intel 801xx/63xx SMBus
SMBus/i2c Controller 10 : IPMI T0 Controller

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : ()
Media Player : ()

Network Services
Network Adapter : Intel(R) PRO/1000 EB-Netzwerkverbindung mit E/A-Beschleunigung (Ethernet, 1Gbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

[Dism]

Doesn't seem to see a lot of things... strange.

Do you know what graphics you are using? If you don't have a dedicated graphics card, an integrated graphics hub can be a show stopper for sure.

[fenders]

I'm controlling the PC via remotedesktopconnection from a Mac, but there is a graphics card installed: ATI Radeon HD4350.

[fenders]

Guess I solved the
"COULD NOT COMPLETE THE OPEN SESSION... COMMAND BECAUSE PRO TOOLS COULD NOT SET SAMPLE RATE TO SPECIFIED VALUE.."
issue: After switching the RME HDSP 9652 to internal clock the problem seems to be gone!
There may be a problem with the current RME drivers, I will report this to RME.

[fenders]

OK, I reinstalled Pro Tools 9 and changed RME HDSP9652 sync to internal and got no bluescreen since then. Got to check out if the bluescreen also depends on RME sync-settings tomorrow, as I finished work for today.
I also have to find out how to reliably sync PT9 to Logic timecode-wise (MMC/Midi-Clock), that's the way I want to use PT in this setup! Any recommendations for that topic are welcome:-)

best

[fenders]

In the meantime I moved my PT9 to the Mac, but I can report that the problem with the audio-card and the bluescreen was gone on windows 7 after switching to internal word before opening a PT session. As soon as the session is open you can switch back to external word and everything works fine. So anyone who has trouble with PT9 and the RME HDSP9652 or any other audio card should try that.